Q. What is the Create a Cook cancellation policy?
Events
When you reserve one of our kitchens for an event (adult parties, team building, bachelorette parties, custom workshops),
we require a 50% deposit at the time the reservation is made. If you cancel at least 30 days prior to the event, your full deposit will be refunded. If you do not cancel, the remaining payment is due 30 days prior to the event. If you cancel within 30 days of the event, all monies paid will be forfeited unless the kitchen is booked for another event.
Kid's birthday parties
When you reserve a kitchen for a birthday party, full payment is required at the time the reservation is made. If you cancel at least 30 days prior to the party, your payment will be refunded. If you cancel within 30 days of the party, all monies paid will be forfeited unless the kitchen is booked for another event.
Summer and school vacation camp
When you reserve a spot in summer or school vacation camp, full payment is required at the time the reservation is made. If you cancel at least 14 days prior to the start of camp, your payment will be refunded. If you cancel within 14 days of the start of camp, your payment will be forfeited unless the spot is taken by another child.
Cooking classes
When you reserve a spot for a cooking class, full payment is required at the time the reservation is made. If you cancel at least 14 days prior to the start of classes, your payment will be refunded. If you must cancel after that deadline, we will issue you a Create a Cook credit toward another class. However, because we must order food in advance for each registered student, no credit will be given if you cancel within 7 days of the class unless the spot is taken by another student.
For all events or classes
If Create a Cook must cancel a class or event due to unforeseen circumstances (most probably inclement weather), you will have the choice of receiving a refund or a credit for that particular day towards other offerings.
Q. My child has food allergies or religious dietary restrictions, can you make substitutions or omit items?
Nut Allergies:
Create a Cook is not a nut free facility. Any nuts that are on site are stored in enclosed containers. All pans, pots, bowls, etc are run through our warewashing machine which reaches sanitizing temperatures during the cycle. In the classes most recipes we select allow the option of including or excluding nuts and we set up for each child accordingly. For the birthday parties NONE of the recipes include nuts.
Other food allergies or religious dietary restrictions
We also try to accomodate children with other allergies like milk allergies, sesame, soy, etc. As long as you let the Create a Cook staff know when you register your child that there are food allergies or dietary restrictions like no pork or no shellfish we always try to fnd a substitution for the student.
It is VERY IMPORTANT that you indicate these issues when you register in the Comments/More Information field during the last step of the registration procecss.
Click for information or call us at 617-795-2223 to discuss any of these issues further.
Q. My child attended your cooking camp over the summer and we need to file our child care paperwork, what is your tax ID #?
753-178-250