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617-795-2223

FAQ

Q.  Before I book an event I would like to come by and see the space.  Is this possible? 

Of course you are welcome to by any time we are open to see the space and we can show you around.  But if you are curious we have a little peek inside our space that Google did for us, it shows 1 of our kitchens (we have 2) and the front dining area,  you can see it here.

Q. What is the Create a Cook cancelation policy?

Events 
When you reserve one of our kitchens for an event (adult parties, team building, bachelorette parties, custom workshops), we require a 50% deposit at the time the reservation is made.  The remaining payment is due when we call for the final guest count. If you cancel at least 30 days prior to the event, your full deposit will be refunded. If you cancel within 30 days of the event, all monies paid will be forfeited unless the kitchen is booked for another event.

Kid's birthday parties 
When you reserve a kitchen for a birthday party we require a 50% deposit. The deposit is non-refundable and non-transferrable (meaning rescheduling the event) within 30 days of the party date.  We will refund or reschedule only if we can rebook the kitchen. 
 
Summer camp weeks
When you reserve a spot in summer camp, full payment is required at the time the reservation is made. If you cancel at least 30 days prior to the start of camp, your payment will be refunded in full. If you cancel within 30 days of the start of camp, and we can fill your seat we will also refund you in full  However if you cancel within 30 days and we cannot fill your seat  your payment will be forfeited.


Cancelation Policy for all classes and workshops:
Cooking classes are like theater tickets: the show must go on, so we encourage you to send a substitute if you are unable to attend. When you reserve a spot for a cooking class, full payment is required at the time the reservation is made. We accept MasterCard, Visa, American Express and Discover cards.

If you cancel at least 14 days prior to the start of classes:  Your payment will be refunded in full.

If you cancel within 14 days of your scheduled class: We will issue you a credit towards a future class.  No refunds will be issued.

If you cancel less than 7 days before the class:  No refunds, transfers, gift cards or credits will be issued for cancellations within seven calendar days of the class date. We cannot provide refunds, transfers, or makeup sessions for classes missed because of illness, job loss, personal emergencies or events beyond our control.

If we cancel a class due to low enrollment, all payments and deposits will be refunded in full.

If Create a Cook must cancel a class
: If Create a Cook cancels a class due to low enrollment or other unforseen circumstances you will have the choice of receiving a refund or a credit for that particular day towards other offerings. If a class is canceled, we will make every attempt to notify you by phone or email using the information you provided to us upon registration. We encourage you to check your email.  If we do choose to notify everyone via phone and we are not able to speak with you in person, we will leave a message.  We will assume that you listen to your phone messages on a regular basis.

Weather related cancelations: We will make a determination no later than 2 hours prior to a class and in the event of a cancellation of a class due to inclement weather, we will make every attempt to notify you by phone or email using the information you provided to us upon registration. We encourage you to check your email.  If we do choose to notify everyone via phone and we are not able to speak with you in person, we will leave a message.  We will assume that you listen to your phone messages on a regular basis.  We encourage you to call us if you are in doubt. Unless you hear from us either via email or phone based on the information provided to us at registration, the class will be held.

Q. Are gift certificates refundable?

Gift certificate purchases are final purchases and are not redundable. 

Q. Do you have parking?
Yes, we have plenty of parking. But you will need to stop at the front desk upon arrival and obtain a paper parking permit  to place inside your car to show you are permitted to park here. Periodically, our building management will "sweep" the lot for "unauthorized" vehicles, and we do not want you to get towed. You don't have to pay for parking, you just need to display the paper permit so you don't have to ... pay for parking with a towing charge.

Q. What should I wear to my class?
We recommend that students wear closed-toe shoes to class and to dress appropriately for a cooking environment. Open-toed shoes, and flip flops are not allowed to be worn during class. We will provide an apron during the cooking class.

Q.  Are your classes hands-on?
All of the classes both for adults as well as kids at Create a Cook are hands-on cooking unless it is noted in the class description as a demo class.  You will be preparing your own recipes and dishes and unless it is a party, where you will be dining here, all of the delicious food you prepare will be packed up  in take out containers and sent home with you to share with your family and friends.

Q. My child has food allergies or religious dietary restrictions, can you make substitutions or omit items?

Nut Allergies:
Create a Cook is not a nut free facility.  Any nuts that are on site are stored in enclosed containers.  All pans, pots, bowls, etc are run through our ware washing machine which reaches sanitizing temperatures during the cycle. In the classes most recipes we select allow the option of including or excluding nuts and we set up for each child accordingly.  For the birthday parties NONE of the recipes include nuts. 

Other food allergies or religious dietary restrictions:
We also try to accommodate children with other allergies like milk allergies, sesame, soy, etc.  As long as you let the Create a Cook staff know when you register your child that there are food allergies or dietary restrictions like no pork or no shellfish we will always try to find a substitution for the student unless the recipe restricts it.  It is VERY IMPORTANT that you indicate these issues when you register in the Comments/More Information field during the last step of the registration process. 

Click for information or call us at 617-795-2223 to discuss any of these issues further.

Q. My child attended your cooking camp over the summer and we need to file our child care paperwork, what is your tax ID #?

75-3178250

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